Return policy
After delivery, there is no possibility to cancel the purchased product and refund the amount paid, except in cases where the user has the right to cancel the purchase based on the mandatory provisions of the Consumer Protection Law.
In that case within the period of 15 days, you can submit a request for the return of the product to the email [email protected] and we will respond to your request.
The product return request should contain the following information: first name, last name, email, phone, username, product name, product code, product quantity, proof of payment and reason why you want to withdraw the purchase.
In our reply, we will provide you with all the necessary information: whether your request has been accepted, what are the reasons for it, to which address you should send the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Before you apply, you need to knows the following:
If you want to submit a request for the return of a product that is already been delivered to you, before submitting this request, make sure that the product has not been used or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the case of submitting a request for the return of a product that has already been delivered to you, you agree to bear the costs of shipping the product to the required location of the seller. Refunds for returned products are made upon receipt of the returned product at the required designated location.
If you request the funds to be returned to your account, the refund is made in the same way as the payment was made, and the funds will be made available to you within 3 to 7 working days (depending on the bank) after our confirmation by email.
Claim for damage caused during transport
Our products are always properly and safely packed, so there is no possibility of being damaged during transport. When it will be delivered, please check thoroughly that the product(s) are undamaged. The deadline for reporting damage during transport is 24 hours. If you notice damage (if the product arrived damaged, scratched, etc.), please send us photos of the packaging and the damaged product to the following e-mail: [email protected] In addition to photos, please include the time of delivery and the number of the retail invoice on which you purchased the product.
After you send us the necessary information, our contact center will arrange for the delivery company to visit you and record the damage. Once your damage claim has been documented in this way, it will be processed as soon as possible.